FIELD SERVICE TECHNICIAN:Greenville/Greenwood, SC - (greenville/greenwood, south carolina) in Greenville, South Carolina For Sale
Field Service Technician
Tennant Company is a recognized leader in designing, manufacturing and marketing solutions for industrial and commercial markets, with more than 820 million in annual revenues. With a vision to become a global leader in water:based sustainable cleaning and other technologies, Tennant creates innovative solutions, such as our ec:H2O products, that are changing the way the world cleans. Tennant products include equipment used to enhance and maintain indoor and outdoor surfaces as well as equipment parts, service, maintenance, and financing. Products are marketed under the Tennant, Nobles, Green Machines, Orbio and Alfa brands. With a focus on innovation and sustainability; Tennant Company envisions its role in the global marketplace as a company that will help create a cleaner, safer, healthier world.
As a Field Service Technician with Tennant, you will provide top notch customer service as you troubleshoot equipment and deliver solutions that create a cleaner, safer world. Working at our customers facility, our service technicians maintain, troubleshoot, and repair Tennant products, and provide quality customer service and communication to minimize costs and ensure satisfaction. You will maintain the proper parts and supplies in your service vehicle in order to have the necessary tools on hand to solve customer problems. You will quickly and accurately diagnose equipment issues, and determine what is needed to get the equipment running again. Customers rely on you to teach them how to correctly use our equipment and decrease future needs making you a true asset to our customers.
Tennant Company offers a competitive salary with an excellent benefits package, as well as a company vehicle, corporate credit card, cell phone, and laptop. Our Field Service Technicians also enjoy work life balances with a schedule that allows them to be home every night. In addition, service technicians also participate in a comprehensive training program including ride a longs with other service technicians and management, an annual week long training event, as well as new hire orientation.
Specific Responsibilities:
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Troubleshoot and repair mechanical, electrical, and hydraulic systems, air and water:cooled combustion engines, and diesel:gas:LP powered engine problems on all Tennant products and similar competitive products
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Responsible for effectively scheduling time and arranging all customer service calls,planned maintenance and breakdowns,to maintain effective customer service
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Maintain records of all service activities and business reporting documentation, through the use customer repair order logs, service agreements, completed repair orders, timesheets, machine checklists, receiving records, expense reports, and service agreements
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Efficiently manage inventory levels to maximize inventory turns while minimizing return trips to customers
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Ensure proper communication of customer preventative maintenance schedules and future service needs
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Estimate machine repair requirements and prepare necessary data to provide an accurate repair quote to the customer
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Responsible for proper and safe use, maintenance, and reporting of all Tennant Company property. This includes trucks, trailers, tools, and equipment
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Partner with sales representatives in regard to potential customer applications for equipment replacements
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Consistently present a professional image, both in personal appearance and condition of company equipment
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Assist manager by making territory boundary changes and customer alignment recommendations
Physical Requirements:
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Must be able to lift 60 pounds, with most items weighing between 2 and 20 pounds. Occasionally may be required to lift items weighing up to 90 pounds. Assistance should be provided for items weighing over 60 pounds.
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Position requires sitting, standing, twisting, reaching, pushing, and pulling
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Position requir
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